Refunds & Cancellations
How cancellation, rescheduling and refunds work for tests and health packages booked with SDRC Diagnostics.
Cancelling a booking
- • You can cancel or reschedule a test, health package or home-collection visit free of charge any time before the sample is collected (or before you are billed at a centre).
- • Imaging and scans (X-ray, ultrasound, CT, mammography, DEXA, echo and similar) and doctor-based services: free cancellation applies only until an appointment or slot is fixed with a doctor or technician, or the procedure has begun.
- • To cancel, call us on 040 6600 4200 or message us on WhatsApp with your name, mobile number and booking details.
When a refund is given
- • Booking cancelled before sample collection: full refund of the amount paid.
- • SDRC cancels or cannot complete the visit or test (for example a technician is unavailable, or the test cannot be performed): full refund of the affected amount, or free rescheduling if you prefer.
- • Sample is rejected (for example insufficient, haemolysed or leaked sample) and a fresh sample cannot be collected: refund for the affected test(s).
- • Payment debited but the booking was not confirmed, or the same booking was paid twice: the extra or unconfirmed amount is refunded in full.
When a refund is not given
- • After the sample has been collected and processing has started, because the test has been performed and the sample cannot be reused.
- • Imaging, scans and doctor-based services once a doctor appointment or slot has been fixed, or the procedure or any preparation for it has begun.
- • For a test result that is simply different from what you expected. If you have a concern about a result, contact us and we will review it with the pathologist.
- • For an offer or festival package that has been fully availed.
How and when you are refunded
- • Refunds go back to the original payment method (UPI, card or net banking) used for the booking.
- • Approved refunds are initiated within 2 working days and normally reach your account in 5 to 7 working days, depending on your bank.
- • If a package is part-used, the refund is the amount paid less the price of the tests already performed.
Pricing and payment
- • All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- • Online payments are processed by Cashfree Payments. SDRC does not store your card or bank details.
To cancel or ask about a refund: call 040 6600 4200 or message us on WhatsApp. See also our Terms & Conditions and Privacy Policy. Address: Jade Arcade, MG Road, Paradise, Secunderabad 500003.